This policy explains how Selenic Systems Ltd ("Selenic Systems", "we", "us" or "our") collects and uses personal data when you visit this website or use our mobile apps, and the rights you have under UK data protection law.
Who we are
Selenic Systems Ltd is a company registered in England and Wales (company number 17312090). Our registered office is Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Selenic Systems is the data controller for the personal data described in this policy. You can contact us about privacy at [email protected].
The short version
- This website is a static, informational site. We don't use advertising or tracking cookies, and we don't run third-party analytics that identify you.
- If you email us, we use your message to reply and keep a record of our correspondence.
- Our apps are designed with an offline-first architecture to keep your data on your device wherever possible.
- We do not sell personal data.
Personal data we collect
When you visit this website
We don't set advertising or cross-site tracking cookies. Our hosting provider, Cloudflare, processes limited technical information (such as IP address and request logs) strictly to deliver and secure the site.
When you contact us
If you email us, we process your email address, name, and message content to respond and maintain a record of our correspondence.
When you use our apps
Our apps are built to be inherently privacy-respecting. Orbit Alarm keeps your local alarms and settings exclusively on your device. Our Catalogue app stores product data and orders locally on the device, synchronising with your organisation's systems only where explicitly configured. Where Catalogue is deployed for a business customer, that customer is the data controller for any personal data it holds, and Selenic Systems acts solely as a data processor acting on their instructions.
How we use personal data and our lawful bases
- To respond to your enquiries and provide support — on the basis of our legitimate interests or to take steps at your request.
- To operate, secure and maintain our website and apps — on the basis of our legitimate interests in running our business safely.
- To provide our apps under any agreement we have with you or your organisation — where a contract applies.
- To comply with legal obligations that apply to us.
Cookies
This website does not set advertising or cross-site tracking cookies. If we ever introduce strictly necessary or preference cookies, we will update this policy.
Sharing your data
We do not sell personal data. We share it only with service providers who help us operate our infrastructure (such as Cloudflare), where required by law, or with your explicit consent. Any provider processing data on our behalf operates under a strict written agreement.
International transfers
Where personal data is transferred outside the UK, we ensure it is protected by an adequate safeguard recognised under UK data protection law, such as UK adequacy regulations or an International Data Transfer Agreement.
How long we keep it
We keep personal data only for as long as needed for the purposes set out above, or as required by law, after which it is securely deleted. General correspondence is kept for up to two years unless required longer for legal or business reasons.
Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to erase your data in certain circumstances.
- Object to, or ask us to restrict, our processing.
- Request portability of data you have provided to us.
- Withdraw consent at any time where we rely on consent.
To exercise any of these rights, email [email protected].
Complaints
If you have a concern about how we handle your personal data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Children
Our website and apps are not directed at children, and we do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time. When we do, we'll revise the "last updated" date at the top of this page.
Contact
Selenic Systems Ltd
Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE
[email protected]